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Frequently Asked Questions
Our team is here to assist you from Monday to Friday, from 9:00 AM to 12:00 PM and from 2:00 PM to 5:00 PM.
Closed on weekends and public holidays.
Are the jerseys authentic?
keyboard_arrow_downIt can never be said enough: yes! They are authentic, new, and tagged.
We have established multiple partnerships with well-known brands and equipment manufacturers.
Commercial agreements allow us to offer you a wide selection of football jerseys, completely authentic and of high quality. Enough to make quite a collection!
Can I choose the jersey I want to receive?
keyboard_arrow_downUnfortunately, you cannot choose a specific team or championship.
You are only allowed to specify the team or teams you do not wish to receive.
The goal is to experience an unboxing and enjoy the surprise!
Above all, we sell an emotion rather than just a jersey. Since we are (extremely) friendly, if we have the stock, we will always try, based on your preferences, to please you. But we cannot guarantee anything!
Are payments on Unbonmaillot secure?
keyboard_arrow_downAs the small padlock at the top of your page (just to the left of your search bar) proves, our site is completely secure.
Furthermore, we have taken all necessary precautions for the care and protection of your data by working with quality e-commerce providers. We collaborate with the best payment providers in the field to offer you all the necessary guarantees.
Why are the prices of the jerseys so attractive?
keyboard_arrow_downA frequently asked question, and rightly so. We work closely with many different partners.
Brands, equipment manufacturers, clubs… with whom we have official partnerships.
Our purchasing volume and network give us the ability to significantly reduce our costs and, by definition, our selling prices.
What does this mean? That we only sell authentic jerseys! It is these commercial agreements, and our volume strategy, that allow us to offer jerseys at attractive prices, depending on the available stock of each.
How do your swimsuits fit?
keyboard_arrow_downOur sizes are the usual standard sizes.
They may vary slightly from one brand to another, but choose your usual size.
How old are your swimsuits?
keyboard_arrow_downExcept for the boxes indicating a specific year in the title, all other boxes can contain jerseys from the current season as well as jerseys from previous seasons.
How do your swimsuits fit?
keyboard_arrow_downOur sizes are the usual standard sizes.
They may vary slightly from one brand to another, but choose your usual size.
Which countries can I have my order delivered to?
keyboard_arrow_downWe are able to deliver worldwide.
If your country or destination is not listed on our site, we can add it.
Feel free to ask, because the love of Football knows no borders!
What are the shipping times for an order?
keyboard_arrow_downOur delivery times are on average 5 to 9 business days. But sometimes we can be much faster.
Depending on the season, stock, activity, your request, and the carriers, our delivery times can sometimes be extended.
Also note that the times are always given in "business" days, which can completely change how you calculate them.
How can I check the status of my package?
keyboard_arrow_downRest assured, we are processing your order.
Once your order is in transit, you will receive a tracking number by email, allowing you to track your package at any time.
If you unfortunately find our delivery times too long, keep in mind that thousands of orders are processed and shipped every week.
Be assured that our team is doing everything possible to speed up delivery times and take care of your box. For your information, we remain a small-sized company.
Therefore, we do not have the resources of Amazon or Asos to be able to ship within a few hours or days… Thank you for your understanding and patience, we promise we have not forgotten you!
Where is my package?
keyboard_arrow_downThanks to the tracking number that will be assigned to you and sent directly by email, you will be able to follow the progress of your package. This, from the moment it is handed over to the carrier, until it reaches your pickup point or your home.
How do I get my tracking number?
keyboard_arrow_downOnce your order has been processed and shipped, you will automatically receive an email with a dedicated tracking number.
Why don't I have a tracking number?
keyboard_arrow_downYour order is simply still being processed. Don’t worry, you will receive it as soon as possible.
Is it possible to make a return or an exchange?
keyboard_arrow_downOf course, any order can be returned or exchanged.
If it is a sizing error on our part or the product has a manufacturing defect, the return is at our expense. For any other situation, returns and exchanges are the customer's responsibility. You will find the amounts below:
- €9.99 for a simple return
- €15.99 for return and new shipment (exchange)
Can I cancel my subscription at any time?
keyboard_arrow_downYes, you can obviously cancel or modify your subscription at any time* (while respecting Article 17 of the general terms and conditions of sale, which you can find at the bottom of the page).
*except for our subscriptions with a fixed commitment period.
What are the delivery options?
keyboard_arrow_downHome delivery and pickup point delivery are available for your subscription.
Is the payment monthly or annual?
keyboard_arrow_downThe payment is made monthly.
You will be charged each time on the day of the month when you started your first month of subscription.
Example: if you started a subscription on the 15th of the month, you will always be charged on the 15th.
Are the discounts on subscriptions valid for the entire duration of the subscription?
keyboard_arrow_downThe 10% discount is always valid for the entire duration of the subscription.
If you receive an additional discount and nothing is specified, it is only valid for the first month of the subscription.
If I have a problem, can I contact you?
keyboard_arrow_downOf course! If your issue is not resolved by this list, you can always contact us by email at contact@unbonmaillot.com, or via the chat on our various social networks!
We try to handle your request as quickly as possible.
Where to follow our adventures and news?
keyboard_arrow_downYou can find our news on our various social networks, just below.
Is it possible to have a worn jersey framed?
keyboard_arrow_downOf course, thanks to our partner MyGoat, you can receive your worn jersey framed.